Shipping policy

Shipping Policy

Last Updated: September 30th, 2023

Thank you for choosing to shop with Poetic Grace Co. We want to ensure that your shopping experience is as smooth and enjoyable as possible, which includes providing you with clear information about our shipping policies. Please take a moment to review the following details:

1. Processing Time

We strive to process and dispatch all orders within 1-2 business days of receiving your order. Please note that during peak seasons or promotional periods, processing times may be extended. We will do our best to keep you informed about any delays.

2. Shipping Methods and Rates

We offer several shipping options to accommodate your needs. The available methods and associated rates will be displayed during the checkout process. Please note that the shipping rates may vary based on your location and the weight of your order.

3. Estimated Delivery Times

The estimated delivery times for our shipping methods are as follows:

• Standard Shipping: 3 to 9 business days
• Express Shipping: 1 to 2 business days
• International Shipping: 10 to 30 business days (may vary by destination)

Please keep in mind that these are estimated delivery times, and actual delivery times may vary depending on factors beyond our control, such as customs processing for international orders.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. If you have any questions or concerns about the status of your order, please don't hesitate to contact our customer support team.

5. Damages

We take great care in packaging and shipping your orders to ensure that your products arrive in excellent condition. However, we understand that, on rare occasions, items may arrive damaged during transit. If you receive a damaged product, please follow these steps:

• Photographic Evidence: Take clear photos of the damaged item(s) and packaging. This will help us assess the extent of the damage and expedite the resolution process.

• Contact Us: Reach out to our customer support team as soon as possible. You can contact us via poeticgrace.contact@gmail.com, providing your order number and a description of the damage. Include the photos you took for reference.

• Return or Exchange: Depending on the nature and availability of the product, we will offer you the option of a return, exchange, or refund. We may request the damaged item to be returned to us, so please retain the original packaging until we provide further instructions.

• Timely Reporting: It is important to report any damages within 5 days of receiving your order. Claims made after this period may not be eligible for compensation.

Please note that our ability to address damaged items is subject to the availability of replacement products. We will do our best to resolve the issue to your satisfaction and ensure you receive a replacement or refund as quickly as possible.